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Deliveries and returns

DELIVERY
We ship worldwide. The shipping charge depends on your delivery country and your purchase amount. Find your delivery zone below and see the shipping charges - as well as how much you need to order for to qualify for free shipping. 
 
If your items are in stock your order is normally shipped from our warehouse within 1-2 business days form receiving your order. Most of our shipments are handled by UPS or FEDEX for international orders. For Danish orders the delivery is made by Post Nord to collection points. 
 
When your order is packed and on its way, you will receive an e-mail with a tracking number and an estimated date of the delivery. Please see below for estimated delivery times.
 
shipping  
 
Free shipping does not apply for Black Friday orders.
 
Shipping time: Please note that the listed duration is only an estimated delivery time.
 
Please allow 1-2 business days for packing. You will receive an e-mail when the goods dispatch.
 
PLEASE NOTE THAT LOCAL CUSTOMS AND VAT WILL BE CHARGED WHEN SHIPPING OUTSIDE THE EU
 
RETURNS
You may change your mind within 14 days after receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us at shoponline@anneblack.dk if you want to return a product. 
 
After you have received the items you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in our store or any other offline reseller. If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.
 
If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse. 
 
RETURN SHIPPING
The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.
 
The items you want to return are your responsibility until they reach our warehouse. Damage done while returning / shipping the product to our warehouse is your responsibility. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.
 
 
RETURN IN OUR STORE
You are welcome to return items bought online to our Store in Copenhagen. Regulations are the same as stated above. 
 
Normally you will get your refund directly in the store, however we reserve the right to have a period of 14 days to examine the product and set the value for the return payment. 
 
 
How to return an item:
1. Notify by email on shoponline@anneblack.dk within 14 days after receiving your order that you want to return something. 
2. Send your items and the original packaging back to us within 14 days from your notification
3. Fill out the return form, which we will send you, and send it along with the items you want to return
4. The return shipment cost must be paid by you, and is not covered by Anne Black ApS
5. You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items
 
Our return adress is:
Black 
Gammel Kongevej 105
1850 Frederiksberg 
Denmark
 
 
RETURN SHIPPING COSTS
The return shipment cost must be paid by you, and is not covered by Anne Black ApS.
 
DAMAGED OR FAULTY ITEMS
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: 
 
shoponline@anneblack.dk
 
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
 
You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.
 
You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply. If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return. 
 
If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.
 
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.
 
 
REFUNDS
If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. 
 
The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However we reserve the right to withhold the refund we have received and inspected the items at our warehouse. 
 
Please note that a full refund cannot be given if:
 
a. You have actually used the products for its purpose.
 
b. The item has been damaged while it was in your custody (e.g. during transportation)
 
c. You have handled the items in other ways than you normally would in a store for examining the nature of the type of item and its features.
 
d. The item you have returned is a product that is made to order, specially made according to your specifications of color, fabric and other style preferences.